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Privacy Policy

Web visitors

Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how our visitors use our website.  

Gathering of personally-identifying information 

Certain visitors to our website choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information we gather depends on the nature of the interaction. 

Information you provide with us 

Those who engage in transactions with us are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, we collect such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Itineris Limited. 

Information collected by our clients 

Our clients may collect personal data in connection with the Services we provide to them. Our customers control the personal data they collect, and we will not use or disclose that personal data except as authorised or directed by the client in the course of our provision of the services. 

Web server logs

We gather certain information automatically through your use of the site. This information may include IP addresses, browser type, internet service provider (ISP), referring or exit pages, the files viewed on the site, operating system, date/time stamp, and clickstream data to analyse trends in the aggregate and administer the site.

We use analytical software to help us understand this information. This software sends information to its licensor. Other sites and companies may also use this software. As a result, the licensor may collect information that, when aggregated by them, allows them to identify you individually. We have no responsibility for this collection and use. 

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. 
 
Itineris Limited uses cookies and similar technologies to help us identify and track users’ movements around the site, their usage of our website, their website access preferences; analyse trends, administer the site, and gather demographic information about our user base as a whole.

Itineris visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features of our website may not function properly without the aid of cookies. More information about cookies can be found at www.aboutcookies.org

How we use personally-identifying information 

Itineris will only use the personal data we collect as reasonably necessary for the following purposes:

  1. to allow you to use and interact with the site; 
  2. to provide the services to you as our client; 
  3. to inform our development of the site and the services; 
  4. to communicate with you from time to time in response to your requests for information or as may be relevant to your account with us; 
  5. to send marketing communications related to the services we provide; 
  6. as required by applicable law or legal requirements pertaining to records retention or for internal administrative purposes; 
  7. as specifically authorised by you in writing. 

Itineris does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities. 

Protection of certain personally-identifying information

Itineris discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that 

(i) need to know that information in order to process it on Itineris’ behalf or to provide services available at Itineris websites, and (ii) that have agreed not to disclose it to others. 

Itineris will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Itineris discloses potentially personally-identifying and personally-identifying information only in response to a court order or other governmental request, or when Itineris believes in good faith that disclosure is reasonably necessary to protect the property or rights of Itineris, third parties or the public at large. 

If you are a registered user of an Itineris website and have supplied your email address for marketing purposes, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up-to-date with what’s going on with Itineris and our products.  

We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. We take all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. 

We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. We have put in place reasonable measures and appropriate procedures for implementing these policies and for safeguarding the personal data we collect. However, we cannot guarantee that personal data we collect will never be disclosed in a manner inconsistent with this Privacy Policy. 

Third parties 

We will not disclose your personal data to third parties except as follows: 

  1. when we believe disclosure is reasonably required to comply with any law or legal request; 
  2. to enforce our legal and contractual rights, or to protect the rights and safety of others; 
  3. to third parties who help us provide any part of the site or the services, to the limited extent required for such help, and on condition that they may not further disclose your data or use it for any other purpose; or 
  4. as part of a sale of our assets or a merger of our company. 

We remain responsible for compliance with this Privacy Policy by third parties to whom we disclose your personal data. 

Kinsta & AWS 

We use Kinsta and AWS servers to host our clients’ sites and store data related to their sites https://kinsta.com/privacy-policy/ and  https://aws.amazon.com/privacy/  

Freshdesk 

We use Freshdesk to communicate with our customers and provide them support. Also, it is used to manage leads. Freshdesk’s privacy policy can be found here https://freshdesk.com/gdpr  

HubSpot

HWe use HubSpot as our sales, marketing and customer service CRM systems and to manage leads. HubSpot’s privacy policy can be found here https://legal.hubspot.com/privacy-policy  

Sendgrid 

SendGrid is a cloud-based SMTP provider that we use to send transactional and marketing emails. (https://sendgrid.com/policies/privacy/

Google Apps

We use Google/Google Apps to process email communication, manage online documents and for file sharing. Google’s privacy policy is available here: https://policies.google.com/privacy

Little Green Plane

We use Little Green Plane for email marketing. little green plane’s privacy policy can be found here: https://www.littlegreenplane.com/legal-information/privacy-policy.aspx

Microsoft 365 Business  

We use the Microsoft 365 Business cloud service to manage internal document sharing, email and calendaring and file storage. It offers enhanced security, back-ups and cyber security protection. Full details can be found here: https://products.office.com/en-gb/business/security-and-compliance/data-protection

Advertising

We may use social media and other providers to manage web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads, remarketing, and personalisation across the different platforms. 

Google AdSense & DoubleClick: https://policies.google.com/privacy 

Twitter: https://twitter.com/en/privacy 

Facebook: https://www.facebook.com/about/privacy/ 

LinkedIn: https://www.linkedin.com/legal/privacy-policy 

YouTube: https://support.google.com/youtube/answer/7671399?p=privacy_guidelines&hl=en&visit_id=636856599077629819-1481330500&rd=1 

Google Analytics 

We use Google Analytics to track visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here: https://policies.google.com/privacy.  

Your rights over personal data

Upon request, we will provide you with details regarding your personal data that has been collected by us or which is under our control. If you would like to change information that we maintain about you, you may log into your account and change it or submit a support request for any information to which you don’t have access or the ability to change yourself. Information covered by this Privacy Policy may be deleted upon your request, provided that such deletion may impact our ability to provide you with the Services. 

You may opt-out of receiving most e-mails from us by following the “unsubscribe” instructions provided in the e-mails. 

We may keep your personal data for as long as reasonably required to meet the purposes described herein. Additionally, we will retain this information as required by law, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Privacy policy changes 

Although most changes are likely to be minor, Itineris may change its Privacy Policy from time to time, and in our sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Should Itineris decide to change its Privacy Policy, we will post such changes on this page so that our Clients are always aware of how we use their personal information and in what circumstances it discloses it. Client’s continued use of this site after any change in this Privacy Policy will constitute Client’s acceptance of such change. 

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